Shop terms

Diamond Company respects the rights of the customer

Diamond Company respects consumer rights.
These rights include, but are not limited to:

guarantee, warranty or the right to return the goods.

Shop Therms & Conditions

1. GENERAL PROVISIONS

1.1 The Online Store is available at the internet address www.diamond-co.eu, run by mgr.inż Andrzej Matuszewski running a business under the name Diamond Company entered in the Central Register of Economic Activity (CEiDG), having: address for service: info@eurosatours.com ; NIP: 9522212496; REGON: 387909845 and e-mail address: info@eurosatours.com. It allows you to buy and sell products over the Internet.

1.2 These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise and is addressed only to consumers or entrepreneurs.

1.2.1 Pursuant to Art. 22 of the Act of 23 April 1964 Civil Code (CC) "A consumer is a natural person who performs a legal transaction with an entrepreneur not directly related to his business or professional activity."

1.2.2 Pursuant to Art. 43 of the CC Act The entrepreneur is a natural person, legal person and organizational unit referred to

in art. 33 § 1, conducting business or professional activity on its own behalf.

1.3 The administrator of personal dataprocessed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for the purposes, to the extent and based on the grounds and principles set out in the privacy policy published on the Online Store website. The privacy policy contains mainly rules regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes and scope of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service Recipient or Customer using the Online Store is voluntary.

2. DEFINITIONS

2.1 WORKING DAY - one day from Monday to Friday, excluding public holidays.

2.2 REGISTRATION FORM - an electronic document with appropriate fields to fill in, available in the Online Store that allows you to create an Account.

2.3 ORDER FORM - an electronic document available in the Online Store that allows placing an Order, in particular by adding Products to the electronic basket and defining the terms of the Sales Agreement, including the method of delivery and payment.

2.4 CONTACT FORM - an electronic document available in the Online Store that allows you to send a message to the Seller, Service Provider.

2.5 SIZE CORRECTION FORM - an electronic document available in the Online Store that allows you to send an application to correct the size of the purchased ring.

2.6 CUSTOMER - (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity;

(2) legal person; or
(3) an organizational unit without legal personality, which the law recognizes as having legal capacity; - who has concluded or intends to conclude a Sales Agreement with the Seller.

2.7 CIVIL CODE - the Civil Code Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).

2.8 ACCOUNT - Electronic Service, a collection of resources in the Service Provider's ICT system marked with an individual name (login) and password provided by the Service Recipient, in which the data provided by the Service Recipient and information about Orders placed by him in the Online Store are collected.

2.9 PRODUCT - a movable item or service available in the Online Store which is the subject of the Sales Agreement between the Customer and the Seller.

2.10 REGULATIONS - these regulations of the Online Store.

2.11 ONLINE STORE - the Service Provider's online store available at the Internet address: www.diamond-co.eu

2.12 SELLER; SERVICE PROVIDER - mgr. Andrzej Matuszewski, who runs a business under the name of Diamond Company, entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for economy, having: address of the place of business: ul. Cylichowska 29C, 04-769, Warsaw, Poland; address for service: info@eurosatours.com; NIP: 9522212496; REGON: 387909845 and e-mail address: info@eurosatours.com.

2.13 SALE AGREEMENT - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store.

2.14 ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Service Recipient via the Online Store.

2.15 SERVICE RECIPIENT :
(1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity;
(2) legal person or
(3) an organizational unit without legal personality, which the law recognizes as having legal capacity; - using or intending to use the Electronic Service.

2.16 CONSUMER RIGHTS ACT - the Act of May 30, 2014 on consumer rights (i.e. Journal of Laws of 2020, item 287).

2.17 ACT ON THE PROVISION OF ELECTRONIC SERVICES - the Act of 18 July 2002 on the provision of electronic services (ie Journal of Laws of 2020, item 344).

2.18 ORDER - Customer's declaration of intent submitted via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

3. ELECTRONIC SERVICES IN THE ONLINE STORE

3.1. The following Electronic Services are available in the Online Store :
(1) Account,
(2) the Order Form.
(3) Return Form.
(4) Size Correction Form.
(5) Contact Form.

3.1.1 Account - the use of the Account is possible after the Service Recipient has completed two consecutive steps:
(1) completing the Registration Form and
(2) clicking on the "Register. In the Registration Form, it is necessary for the Service Recipient to provide the following Service Recipient's data: name and surname, e-mail address and password.

3.1.1.1 The Account Electronic Service is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving any reason, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: info@eurosatours.com

3.1.2 Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. Placing an Order takes place after the Customer has completed two consecutive steps:

(1) after completing the Order Form and
(2) clicking the "Buy" field on the Online Store website after completing the Order Form - until then, it is possible to modify the entered data (to do this, follow the displayed messages and information available on the Online Store website). In the Order Form, it is necessary for the Customer to provide the following data about the Customer: First name, Last name, address, ZIP / Postal Code, City, State / Province, Country, Telephone, Comments (optional) and data regarding the Sales Agreement: Product / s, the quantity of the Product (s), place and method of delivery of the Product (s), method of payment.

3.1.2.1 The Electronic Service Order Form is provided free of charge and is of a one-off nature and ends when the Order is placed through it or when the Customer ceases to place the Order through it earlier.

3.1.3 Size Adjustment Form - the use of the Size Adjustment Form begins when the Customer completes the first field in the size adjustment form. The message is sent after the Client completes two consecutive steps:

(1) after completing the Size Adjustment Form and
(2) clicking the "Send" field on the Online Store website after completing the Return Form

3.1.3.1 The Electronic Service, the Size Adjustment Form is provided free of charge and is of a one-off nature and ends when the message is sent through it or when the Service Recipient ceases to report the size adjustment of the ring earlier.

3.1.4 Contact Form - the use of the Contact Form begins when the Customer completes the first field in the Return form. The message is sent after the Client completes two consecutive steps:

(1) after completing the Contact Form and
(2) clicking the "Send" field on the Online Store website after completing the Contact Form

3.1.4.1 The Electronic Contact Form service is provided free of charge and is of a one-off nature and ends when a message is sent through it or when the Service Recipient stops sending messages through it.

3.2 Technical requirements necessary for cooperation with the ICT system used by the Service Provider:

(1) a computer, laptop or other multimedia device with Internet access;
(2) access to electronic mail;
(3) web browser:
(4) the recommended minimum screen resolution: 1024x768;
(5) enabling cookies and Javascript support in the web browser.

3.3 The Service Recipient is obliged to use the Online Store in a manner consistent with the law and morality, with respect for the personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the facts. The Service Recipient is prohibited from providing illegal content.

4. CONDITIONS FOR CONCLUDING A SALE AGREEMENT

4.1 The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with point 2 of the Regulations.

4.2 The Product price shown on the Online Store website is given in US dollars and includes taxes. The total price including taxes of the Product being the subject of the Order, as well as delivery costs (including charges for transport, delivery and postal services) and other costs, and if the amount of these fees cannot be determined - the Customer is informed about the obligation to pay them. on the website of the Online Store when placing an Order, including when the Customer expresses his will to be bound by the Sales Agreement.

4.3 The procedure for concluding a Sales Agreement in the Online Store using the Order Form

4.3.1 After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.

4.4 Consolidating, securing and making the content of the concluded Sales Agreement available to the Customer takes place by:

(1) making these Regulations available on the Online Store website and
(2) sending the Customer the e-mail message referred to in point 3.3.1. Of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.

5. METHODS AND TERMS OF PAYMENT

5.1 The Seller provides the Customer with the following payment methods under the Sales Agreement:

(1) bank transfer.

5.2 Payment term:

5.2.1 The customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement.

6. COST, METHODS AND DATE OF DELIVERY AND RECEIPT OF THE PRODUCT

6.1 The delivery of the Product to the Customer is free of charge, unless the Sales Agreement provides otherwise. Possible delivery costs of the Product (including charges for transport, delivery and postal services) are indicated to the Customer when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.

6.2 Personal collection of the Product by the Customer is free of charge.

6.3 The Seller provides the Customer with the following methods of delivery or collection of the Product:

(1) pickup in person,
(2) delivery to the customer

6.4 The date of delivery of the Product to the Customer is up to 7 Business Days. The start of the period for delivery of the Product to the Customer is counted as follows:

6.4.1 If the Customer chooses the method of payment by bank transfer - from the date of crediting the Seller's bank account or settlement account.

7. PRODUCT COMPLAINT

7.1 The basis and scope of the Seller's liability towards the Customer, if the Product sold has a physical or legal defect (warranty), are defined by generally applicable law, in particular in the Civil Code.

7.2 The Seller is obliged to provide the Customer with a Product without defects . Detailed information on the Seller's liability for a Product defect and the Customer's rights are set out on the Online Store website in the "Complaint" tab.

7.3 The complaint may be submitted by the customer, for example:

7.3.1 in electronic form via the form available at www.diamond-co.eu

7.3.2 in electronic form via e-mail to the following address: info@eurosatours.com

7.4 It is recommended that the Customer provide in the description of the complaint:

(1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect;
(2) demand a method of bringing the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and
(3) contact details of the person submitting the complaint - this will facilitate and speed up the consideration of the complaint by the Seller. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

7.5 The Seller will respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. If the Customer who is a consumer has requested replacement of the item or removal of the defect, or submitted a price reduction statement, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that the request was considered justified .

If, due to the type of the Product or the method of its installation, the delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located.

8. RIGHT TO CORRECT THE RING PRODUCT SIZE

8.1 Regardless of the right to withdraw from the contract without giving a reason, referred to in point 9 of the Regulations and the right to submit a complaint referred to in point 6 of the Regulations, the Customer who concluded the Agreement for the Sale of the Ring Product, the Seller grants the right to a one-off, free adjustment of the Product size. which is a ring.

8.2 The customer has the option of an unlimited one-time adjustment of the size of the Ring Product, free of charge.

8.3 In order to correct the size of the Ring Product, the Customer is obliged to inform the Seller about the willingness to exercise his right under point 7.1 of the Regulations by filling in the correction form in the "Ring Size Adjustment" tab available on the Online Store website.

8.4 The correction form may be submitted, for example:

8.4.1 in electronic form via the form on the website: www.diamond-co.eu

8.4.2 in electronic form via e-mail to the following address: info@eurosatours.com

8.5 After receiving the correction form, the Seller shall promptly provide the Customer with the date of correcting the size of the Ring Product. Then, the Customer, immediately after accepting the deadline for the correction, is obliged to send the Product which is a ring to the following address: shipment to Paczkomaty, ul. Zwoleńska 59, 04-761 Warsaw.

8.6 The cost of delivery of the Ring Product to the Seller shall be borne by the Customer.

8.7 The cost of delivery of the Ring Product to the Customer within the territory of the Republic of Poland shall be borne by the Seller.

9. EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS, AS WELL AS RULES OF ACCESS TO THESE PROCEDURES

9.1 Detailed information on the possibility for the Customer who is a consumer to use out-of-court complaint and redress methods and the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_ sporow_konsumenckich.php .

9.1.1 Pursuant to Art. 2 (1) of the Civil Code, a consumer is a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity.

9.1.2 Out-of-court dispute resolution , also known as out-of-court dispute resolution - ADR ( Alternative Dispute Resolution) for short - is an amicable procedure conducted in disputes between consumers and entrepreneurs. If the consumer complained about the goods or service and the entrepreneur did not recognize the complaint, the new solution may be used.

9.1.3 In order to initiate a procedure, three conditions must be met:

(1) the consumer has submitted a complaint to the trader
(2) the dispute between the consumer and the trader has not been resolved
(3) the entrepreneur, when refusing to accept the complaint, did not indicate that he did not consent to the out-of-court resolution of the consumer dispute.

10. RULES OF CONDUCT IN THE CASE OF DATA PROCESSING WITHOUT THE BUYER / USER'S CONSENT FOR MARKETING PURPOSES

10.1 The fact of data processing without consent for marketing purposes may be reported in the form of a notification to the President of the Personal Data Protection Office (the President of the Personal Data Protection Office), which is the competent authority for the protection of Personal Data.

10.1.1 In order to effectively submit a notification, it is necessary to provide the name and address of the entity that does not comply with the provisions of Art. 17 GDPR.

10.1.1.1 GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general Data Protection Regulation).

10.2. Information on the requirements for submitting complaints to the President of the Personal Data Protection Office is available at: https://uodo.gov.pl/pl/p/skargi.

Having the company's data, you can exercise your right to information, request the entity to explain on what basis the data is processed and request the deletion and cessation of further processing of this data.

In addition, the notification of suspicion of a crime may be submitted to law enforcement agencies. Pursuant to Art. 107 paragraph. 1 of the Act on the Protection of Personal Data, who processes personal data, although their processing is not allowed or is not authorized to process them, is subject to a fine, restriction of liberty or imprisonment for up to two years.

11. CHANGE OF THE REGULATIONS

11.1 Changing the Regulations:

11.1.1 The Service Provider reserves the right to amend the Regulations for important reasons, that is: changes in the law; changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations.

11.1.2 In the event of concluding continuous contracts on the basis of these Regulations (e.g. provision of Electronic Services - Account), the amended regulations bind the Service Recipient if the requirements specified in art. 384 and 384 [1] of the Civil Code, that is, the Service Recipient was properly informed about the changes and did not terminate the contract within 14 calendar days from the date of notification. In the event that the amendment to the Regulations results in the introduction of any new fees or an increase in the existing fees, the Service Recipient who is a consumer has the right to withdraw from the contract.

11.1.3 In the event of concluding contracts of a different nature than continuous contracts (e.g. Sales Agreement) on the basis of these Regulations, the amendments to the Regulations will not in any way infringe the acquired rights of Service Recipients / Customers who are consumers before the effective date of the amendments to the Regulations, in particular no amendments to the Regulations will have affect the already placed or placed Orders and concluded, implemented or performed Sales Agreements.

11.2 In matters not covered by these Regulations generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); for Sales Agreements concluded until December 24, 2014 with Customers who are consumers - the provisions of the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws of 2000 No. 22, item 271 with as amended) and the Act on special conditions of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws of 2002, No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with Customers who are consumers - the provisions of the Act on consumer rights of May 30, 2014 (Journal of Laws of 2014, item 827 as amended); and other relevant provisions of generally applicable law. The choice of Polish law may not, however, result in depriving the consumer of the protection granted to him by provisions that cannot be excluded by contract under the law of the country in which the consumer has his habitual residence.

12. CONSUMER ADVICE

12.1 Consumer advice can be obtained by contacting the consumer ombudsman competent for the place of residence of the buyer / user.

12.1.1 Pursuant to Art. 42 sec. 1 and sec. 2 of the Act on competition and consumer protection, the tasks of the consumer ombudsman include providing free-of-charge consumer advice and legal information in the field of consumer protection and applying to entrepreneurs in this regard, as well as setting claims for consumers and applying with their consent to pending proceedings in cases for the protection of consumers. the interests of consumers. The list of consumer ombudsmen has been posted on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/rzecznicy.php.